Fishbone Diagram

The Fishbone Diagram (also known as the Ishikawa diagram) is a cause-and-effect quality tool used for exploring potential causes of a particular outcome.  The diagram can be used to guide quality improvement projects. It is best used to engage a team-based approach to...

Swim Lane Diagram

Swim Lane Diagrams are a type of process map or flowchart, popularized by Rummler and Brache in 1990.  Process maps and flowcharts are visual models used to understand processes and identify improvement opportunities like inefficiencies, delays, waste and process...