Target Setting

Published: 12/2024 Setting aspirational yet realistic quality improvement targets can be difficult. There are a variety of targets, and your approach will vary depending on your organization’s current performance on an indicator, what benchmarks exist and assessment...

The 5 Whys

Published: 04/2025 The “5 Whys” is a problem-solving technique to identify the root cause of a problem.  The 5 Whys helps teams to drill down into problems, and is often used in improving patient care, safety, and operational efficiency.  Taiichi Ohno, the...