Checklists

Published: 10/2023 Checklists are cognitive aids used in medicine to ensure consistent performance of multi-step tasks.  They help practitioners complete each critical step in the proper order.  Often, their greatest value is found in tasks with high stress (emergency...

Closed-Loop Communication

Published: 02/2023 As defined in the Agency for Healthcare Research and Quality TeamSTEPPS Fundamentals Course, closed-looped communication is: …the process of acknowledging the receipt of information and clarifying with the sender that the intended information has...

Fishbone Diagram

Published: 05/2024 The Fishbone Diagram (also known as the Ishikawa diagram) is a cause-and-effect quality tool used for exploring potential causes of a particular outcome.  The diagram can be used to guide quality improvement projects. It is best used to engage a...

Measures of Improvement

Published: 12/2023 Types of measures used in quality improvement: Structure Measures Process Measures Outcome Measures Balancing Measures Measures, or metrics, are an essential tool to evaluate current system performance, identify improvement opportunities, and...

Pareto Chart

Published: 04/2024 The Pareto chart is a vertical bar chart that shows the frequencies at which various causes lead to an outcome. The chart was named after the Italian engineer and sociologist, Vilfredo Frederico Damaso Pareto, who used this type of chart in 19th...

Race, Ethnicity, and Language (REAL) Data

Published: 10/2024 The importance of Race, Ethnicity, and Language (REAL) Data is increasingly highlighted. With the predominance of the electronic health record and constant expansion of its uses, there is increasing potential to collect well-documented REAL data to...