Six Sigma

Six Sigma is a metrics-driven process improvement methodology that focuses on eliminating defects and reducing variation. In the early 1980’s Motorola developed the Six Sigma Principles. The core proposition of Six Sigma is that variation in manufacturing processes is...

Plan-Do-Study-Act (PDSA)

In 1920, the Western Electric Company team, Drs. Walter Sheward, Edwards Deming, and Joseph Juran developed a scientific method for effecting change.  To use their model, if one wants to change something, they should plan the change, make the change, study data that...

Kaizen

Kaizen is a Japanese word with a two-part meaning: “kai” means “change” and “zen” means “good.” The philosophy of Kaizen, which is at the core of LEAN, applies small, incremental changes across an institution to reduce waste and improve efficiency. Kaizen encourages...

Lean and Quality Improvement

Lean is a business methodology of process improvement focused on using a systematic approach to efficiency and effectiveness by eliminating waste. It has been increasingly incorporated into the healthcare industry over the last two decades.  The core principle of Lean...

Institute of Medicine: 6 Aims

The National Academy of Medicine (formerly the Institute of Medicine), first published the 6 aims of healthcare1 in 2001: Safety: No harm should occur to patients during efforts to help them Effective: Care should be provided based on the scientific basis that it will...