Plan-Do-Study-Act (PDSA)

Published: 09/2023 In 1920, the Western Electric Company team, Drs. Walter Sheward, Edwards Deming, and Joseph Juran developed a scientific method for effecting change.  To use their model, if one wants to change something, they should plan the change, make the...

Race, Ethnicity, and Language (REAL) Data

Published: 10/2024 The importance of Race, Ethnicity, and Language (REAL) Data is increasingly highlighted. With the predominance of the electronic health record and constant expansion of its uses, there is increasing potential to collect well-documented REAL data to...

Root Cause Analysis and Action Planning

Published: 02/2023 Root cause analysis (RCA) is process used to learn how and why an error occurred. It is a retrospective, structured, resource-intensive, and systems-focused analysis of an event. This comprehensive event review modality is usually dedicated to...