Normalization of Deviance

Published: 02/2025 Normalization of deviance occurs when members of an organization become so insensitive to departures from standard practices or, deviant practices, that it no longer feels wrong. The process begins when a small deviation from practice standards does...

Pareto Chart

Published: 04/2024 The Pareto chart is a vertical bar chart that shows the frequencies at which various causes lead to an outcome. The chart was named after the Italian engineer and sociologist, Vilfredo Frederico Damaso Pareto, who used this type of chart in 19th...