Just Culture

In healthcare, it is inevitable that people will make errors. These errors willresult in morbidity, adverse outcomes and possibly a patient’s death. How anorganization investigates and responds to these errors is critical to creatingan environment that fosters patient...

Culture of Safety

This term was originally developed in industry after the Chernobyl atomic energy accident and it was later adapted to medicine.  Culture is a collection of ideas and thoughts that members of an organization develop based on shared events and experiences.  Creating a...

Target Setting

Setting aspirational yet realistic quality improvement targets can be difficult. There are a variety of targets, and your approach will vary depending on your organization’s current performance on an indicator, what benchmarks exist and assessment of what is feasible...

SMART Goals

After identifying a problem, the next step in any quality improvement process is to set a goal. Appropriate goals in quality improvement should conform to the acronym “SMART”: Specific, Measurable, Attainable, Relevant, and Time-bound. Remember that a goal without a...