Fishbone Diagram

Published: 05/2024 The Fishbone Diagram (also known as the Ishikawa diagram) is a cause-and-effect quality tool used for exploring potential causes of a particular outcome.  The diagram can be used to guide quality improvement projects. It is best used to engage a...

Institute of Medicine: 6 Aims

Published: 06/2023 The National Academy of Medicine (formerly the Institute of Medicine), first published the 6 aims of healthcare1 in 2001: Safety: No harm should occur to patients during efforts to help them Effective: Care should be provided based on the scientific...

Just Culture

Published: 05/2023 In healthcare, it is inevitable that people will make errors. These errors willresult in morbidity, adverse outcomes and possibly a patient’s death. How anorganization investigates and responds to these errors is critical to creatingan environment...

Kaizen

Published: 11/2023 Kaizen is a Japanese word with a two-part meaning: “kai” means “change” and “zen” means “good.” The philosophy of Kaizen, which is at the core of LEAN, applies small, incremental changes across an institution to reduce waste and improve efficiency....