Change Management

Published: 01/2025 Change management refers to how teams, units, or organizations transition from a current state to a desired future state. It encompasses a series of processes, tools and techniques designed to manage the impact of change on stakeholders and achieve...

Checklists

Published: 10/2023 Checklists are cognitive aids used in medicine to ensure consistent performance of multi-step tasks.  They help practitioners complete each critical step in the proper order.  Often, their greatest value is found in tasks with high stress (emergency...

Closed-Loop Communication

Published: 02/2023 As defined in the Agency for Healthcare Research and Quality TeamSTEPPS Fundamentals Course, closed-looped communication is: …the process of acknowledging the receipt of information and clarifying with the sender that the intended information has...

Culture of Safety

Published: 03/2023 This term was originally developed in industry after the Chernobyl atomic energy accident and it was later adapted to medicine.  Culture is a collection of ideas and thoughts that members of an organization develop based on shared events and...